USE MYESKOM APP TO REPORT FAULTS AND REPORT THEFT AND VANDALISM

Eskom has noted with great concern the increase in electricity theft, especially in high density areas, which leads to the failure of our equipment. Eskom would like to warn the public against illegal connections, meter tampering and buying electricity from illegal syndicates as this leads to Distribution network overloading and damage to the public’s property and Eskom infrastructure.

The cold temperatures experienced around the country have led to more people using electricity recklessly and putting our infrastructure under immense pressure. In many cases this results in transformer explosions and other infrastructure being damaged. Eskom loses billions of Rand in revenue every year from infrastructure failure caused by network overloading. 

“We appeal to all our customers to do the right thing, they must pay for the electricity they are using, ensure that they buy electricity vouchers from legal vendors and stop by-passing and tempering with their meters,” said Eskom Distribution Group Executive, Monde Bala.

In the event where Eskom’s assets are damaged or vandalised due to illegal connections, for the safety of the network and the public, Eskom will only replace the transformer once the illegal connections have been removed. Household meters also have to be audited to ensure that it is safe to reconnect.

Eskom continues to work with law enforcement agencies to curb the criminal activities including electricity theft.

Crime line

Communities are requested to report theft and vandalism of electricity infrastructure and illegal connections to authorities or to Eskom’s crime line on 0800 112 722 or SMS 32211.

MyEskom App

The Eskom Contact Centre, e-mail and SMS channels are extremely busy during the winter season, resulting in delayed response times. Instead of waiting in lengthy queues to report faults, customers are encouraged to use the MyEskom Customer App to skip the queue, save time and conveniently track service requests. The App places convenience in the customer’s hands, allowing customers to log unplanned outages, check account balances and submit meter readings, anytime, anywhere.

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